What it costs you today
The nurses' station is the help desk
Families call for the same answers every shift — did she eat, was she turned, did she get her medicine, when is the ride. Every call interrupts care.
Information gaps become grievances
Most family complaints start as a communication failure, not a care failure. By the time it escalates, nobody can reconstruct what was said and when.
Deadlines slip quietly
Non-coverage notices, appeal windows, care-plan reviews and expiring authorizations depend on somebody remembering them.
It sits beside your medical record
Eldercare Connect is not an EHR and does not try to become one. Your clinical system of record stays exactly where it is. We consume what a facility authorizes for release and present it to residents and their representatives in language they understand. The adapter architecture is vendor-neutral and maps to standard interoperability resources — patients, related persons, practitioners, encounters, observations, medication requests and administrations, care plans, appointments, documents and communications — so an interface is a configuration decision later, not a prerequisite today.
What families and staff get
Care Transparency Timeline
A chronological view of the resident's day — repositioning, meals and intake, vitals, medications, therapy, transport and released notes, each attributed to a named staff member and time.
Family Confidence Dashboard
The five things a family actually wants: last update, unanswered questions, next appointment and where the ride is, therapy goal progress, and coverage days remaining.
Medication clarity
What was ordered, what was given, what was refused or held and why — plus what each medication is for, in plain language.
Rehab & therapy progress
PT, OT, speech, dietitian and restorative each post measurable goals and progress — the same evidence that supports continued coverage.
Transportation lifecycle
Scheduled, assigned, departed, arrived, left the destination, returned — with the driver and the transport company, visible to authorized family.
Coverage & Appeal Navigator
Benefit days, coverage milestones, notices, documents, tasks and decisions in one workflow, so an appeal window never depends on memory.
Questions with an answer clock
Families ask a discipline directly and get a written, attributed reply — instead of phone tag with whoever answers the hall phone.
Records the family can download
A dated packet of the record, exported by the family themselves — a records-request workload your staff stops absorbing.
Audit trail & role controls
Least-privilege roles, an RN release gate on sensitive notes, and an append-only log of who entered or released what, and when.
Built for more than one kind of building
Skilled nursing
Daily transparency, coverage and appeal tracking, survey-ready documentation.
Inpatient rehab
Therapy goals and progress families can follow all the way to discharge.
Assisted living & memory care
Same model, lighter clinical load — the architecture already supports it.
Hospitals & post-acute networks
A consistent family-facing layer across every downstream setting.
Pricing
Priced per facility. Start on one wing, expand when the family call volume drops.
Pilot
$0
for 30 days, one unit or wing
Prove family response time and transparency on a single wing before rolling out.
- · Up to 25 residents
- · All family-facing modules
- · Staff charting and RN release
- · Audit log and record export
- · Onboarding call and demo tenant
Standard
$4
per licensed bed / month
Daily care transparency for a single facility.
- · Unlimited staff and family accounts
- · Daily care, meds, notes, therapy, meals
- · Family questions and replies
- · Transportation lifecycle tracking
- · Records export and audit trail
Professional
$7
per licensed bed / month
Adds coverage/appeal workflow, care-gap alerts and operational KPIs.
- · Everything in Standard
- · Coverage & Appeal Navigator
- · Care Gap Alerts with escalation rules
- · De-identified facility KPI dashboard
- · Priority support and quarterly review
Enterprise
Custom
multi-facility / corporate
Multi-facility groups, EHR interfaces and contracted terms.
- · Everything in Professional
- · Corporate rollup reporting
- · FHIR / EHR interface engagement
- · Security review and BAA process
- · Named implementation manager
Listed prices are current placeholders and are confirmed in writing before any agreement. No payment is collected in the application until a facility completes billing setup.
Security and honesty about compliance
- · Least-privilege roles enforced in the database, not just the interface.
- · Each facility's data is isolated from every other facility.
- · Clinical history is append-only; corrections post as amendments.
- · An RN release gate controls what reaches family.
- · Entries, amendments, releases, access changes and record exports are logged with who and when.
- · The public demo uses synthetic residents only.
We do not claim to be “HIPAA certified” — no software can be. The platform is built to be operated in a HIPAA-appropriate environment once the required agreements and infrastructure controls are in place with your organization.
Run it on one wing for 30 days
Set up your facility, invite your charge nurses and a handful of families, and measure the call volume yourself.